Are you innovating?

Are you innovating?

I’m having a casual chat with a client right now about the good ol’ days of Blackberry’s physical keyboards on phones. The reason BB phones went out of business wasn’t because their product sucked. It was great, in fact. They just made it a...
Quit talking about yourself!

Quit talking about yourself!

I see so many companies always talking about themselves, what they do, and why they think they’re the best at what they do. “X years of experience!””Excellent customer service!” Sure, but I’ve hired people with years of experience...
Choice Overload

Choice Overload

Yesterday, my wife and I tried a new food place where they serve… well, I can’t even explain it. And that’s the point of this story: Desserts? First, we have the choice of 8 treats.Then, we need to choose a dip. There are 30 choices.Finally, we get to pick...
How much does it cost?

How much does it cost?

When people shop around for a service, what do they focus on? Is it the price? More often than not, potential clients get fixated on “How much is this going to cost?” instead of “How much will this save me?”. It’s up to you, as a business...